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Privacy Policy

Last updated: September 2026

This policy explains how Sundale Holiday Park & Retreat — Wānaka, part of Sundale Holiday Parks and formerly Mt Aspiring Holiday Park, collects, uses, stores and protects your personal information. It applies to our website at https://www.sundaleholidaypark.co.nz, to bookings and enquiries, and to your stay with us.

On this page

1. Our commitment

We handle personal information in line with the New Zealand Privacy Act 2020 and its information privacy principles. We collect only what we genuinely need to look after your booking and your stay, we tell you what we do with it, and we keep it secure.

2. What we collect

Booking information, held in our booking system: your name, email address, phone number, postal or home address, country of residence, arrival and departure dates, the stay type and guest numbers, vehicle details where relevant, and any notes you give us such as accessibility needs, a late arrival, or travelling with a dog.

Enquiry information, from our contact form: your name, email address, phone number if you give one, the enquiry type you choose, and your message.

Website usage information: standard server log data such as your IP address, browser and device type and the pages you request, and, only if you accept analytics cookies, aggregated data about how the site is used.

We do not collect or store your card details on this website: payment is handled entirely by our booking provider. We do not ask for sensitive information such as health, ethnicity or religious details, and there are no user accounts or logins on this website.

3. How we collect it

  • Directly from you when you book through the RMS Cloud online booking engine at bookings.rmscloud.com.
  • Directly from you when you send our contact form, phone us, email us, or talk to our team at reception.
  • From our waitlist and register-interest links, which simply open your own email programme. Nothing is collected by the website itself.
  • Automatically through our website hosting, which records standard server logs.
  • Through Google Analytics, but only if you have accepted analytics cookies.
  • From a third-party booking site, if you booked with us through one: Booking.com, Airbnb, Campermate, Expedia, Trip.com, Rankers and i-SITE.

4. How we use it

  • To take, confirm, change and manage your booking, and to process payment for it.
  • To contact you about your stay, including arrival details, after-hours access and anything that affects your booking.
  • To answer your enquiry.
  • To meet health, safety and emergency needs, including knowing who is on the park.
  • To keep proper business records and meet our tax and legal obligations.
  • To improve the park and the website, using analytics where you have consented.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

5. Cookies and analytics

Our website uses Google Consent Mode v2. Analytics, including Google Analytics 4, are switched off by default and run only after you accept them on the cookie banner. Until then, only the necessary storage the site needs to work is used.

Your choice is stored in your own browser under the key "sundale-consent". You can change it at any time on our cookie preferences page, which reopens the banner so you can accept or decline.

6. Marketing

We do not currently run a newsletter or send marketing email. If that changes, we will only send you marketing if you have opted in, and every message will carry a clear way to unsubscribe. Booking confirmations, arrival details and other messages about a stay you have booked are not marketing, and we will still send those.

7. Who we share it with

  • RMS Cloud, our booking and payment provider, which holds your booking and processes your payment under its own terms and privacy policy.
  • Formspree, the form service that receives contact form submissions and emails them to us, and which stores submissions under its own privacy policy.
  • Vercel, which hosts this website and records standard server logs.
  • Google, for analytics, but only where you have accepted analytics cookies.
  • Our professional advisers, such as our accountant or lawyer, where they need it to advise us.
  • Other parties within Sundale Holiday Parks, where needed to manage a booking across our parks: we do share guest information between the Sundale parks for this purpose.
  • Police, emergency services or a government agency, where we are required or permitted to by law, or where someone's safety is at risk.

We never sell or rent your personal information to anyone.

8. Overseas storage

Some of the services we rely on store information outside New Zealand. RMS Cloud is an Australian company and booking data may be stored in Australia: our RMS Cloud data is hosted in Australia. Formspree, Vercel and Google are United States companies and may store or process data there and on servers in other countries as part of a global network.

When we use an overseas provider we take reasonable steps to satisfy ourselves that your information will be protected by safeguards comparable to those in the Privacy Act 2020.

9. Security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. Our website is served over an encrypted connection, booking and payment data sits with a specialist provider rather than on our own systems, and access to guest information is limited to team members who need it to do their job. No system can be guaranteed completely secure, so we also ask you to take care with the information you send us by email.

10. How long we keep it

We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires. Booking and payment records are kept for seven years, which meets the tax record requirement. Contact form enquiries that do not become a booking are kept for twelve months. After that, information is securely deleted or anonymised.

11. Access and correction

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct anything that is wrong. Email us at wanaka@sundaleholidaypark.co.nz or phone +64 21 081 30496, and tell us what you are looking for. We may need to confirm your identity first.

We will respond as soon as we can and within 20 working days, as the Privacy Act requires. There is normally no charge. If we cannot give you the information or make the correction, we will tell you why, and we will attach a note of your requested correction to our records.

12. Complaints

If you are unhappy with how we have handled your personal information, please tell us first at wanaka@sundaleholidaypark.co.nz. We will look into it and come back to you. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

13. Privacy breaches

If a privacy breach happens and it is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and the people affected as soon as practicable, as the Privacy Act 2020 requires. We will tell you what happened, what information was involved and what we are doing about it.

14. Children

Our website is not aimed at children, and we do not knowingly collect personal information directly from them. Where children are part of a booking, we hold only what the booking needs, such as first names and ages, provided by the adult making the booking.

15. Changes to this policy

We may update this policy from time to time to reflect changes in what we do or in the law. The current version is always the one published on this page, and the date at the top shows when it was last updated.

16. Contact us

Privacy questions and requests go to the park team at wanaka@sundaleholidaypark.co.nz, and we will make sure they reach the right person.

See also our Terms & Conditions and Cookie Preferences.